PersonalizationMall.com®: Celebrating 25 Years of Helping Customers Express and Connect

Nov 16, 2023

For the past quarter-century, PersonalizationMall.com has been dedicated to creating unique and personalized gifts, continually evolving and expanding its offerings. Today, with a diverse catalog of over 40,000 creations, PersonalizationMall.com has processed more than 35 million orders, personalizing over 80 million items for more than 20 million customers.

The journey of PersonalizationMall.com began in a basement in suburban Chicago. In its inaugural year of operation, it had just about five dedicated employees and operated three machines to personalize just 35 products.

Fast forward to today’s bustling holiday season, and PersonalizationMall.com boasts a team of over 4,000 dedicated individuals during peak periods. Throughout the year, the brand produces about 10 million gifts in their state-of-the-art 365,000 square foot production and distribution facility, which house about 500 machines.

As we commemorate 25 years of remarkable growth and innovation, we connected with two steadfast members of the PersonalizationMall.com team who have been a part of this incredible journey for over two decades.

25 YEARS OF PERSONALIZATIONMALL.COM

Kathy Flynn, Senior Vice President, Merchandising and Creative

Kathy has been an integral part of the company for 21 years, witnessing its transformation and growth. She deeply appreciates how PersonalizationMall.com adds a unique touch to customers' gifts. "It has always been our goal to create innovative products that allow customers to express their emotions," she emphasizes. "When we read customer reviews sharing stories of their recipients' faces lighting up with joy when they open our personalized gifts, we know we've done our job."

25 YEARS OF PERSONALIZATIONMALL.COM

Jeff Chun, Vice President, Marketing

With 20 years of service under his belt, Jeff reflected on what makes PersonalizationMall.com special to him. "Two aspects stand out," he notes. "First, it's a true honor to be a part of our customers' celebrations and to help them capture their most cherished memories. Second, on the business side, I've been privileged to work alongside a team that is not only driven, hardworking, and innovative but also remarkably humble and kind."

PersonalizationMall.com has been an essential part of the 1-800-FLOWERS.COM, Inc. family of brands for the past several years. The brand has embraced cutting-edge generative AI technology to help customers find the perfect words for their personalized gifts, ensuring each item speaks volumes. Additionally, the company's acquisition of Things Remembered® has solidified its leadership position in the personalized gifting space.

At the heart of the brand, the in-house creative team works year-round to introduce thousands of new designs, consistently inspiring customers to connect with their loved ones in a personal and meaningful way.

As we celebrate 25 years of PersonalizationMall.com, we look back on a history of innovation, growth, and dedication of passionate individuals like Kathy and Jeff. With 80 million personalized items and counting, PersonalizationMall.com continues to be a cherished part of countless special moments in the lives of customers.