Management Team

The man who revolutionized the floral industry grew up with a bare patch of lawn outside his home occupied not by flowers, but by weeds. How ironic that Jim McCann would go on to take a single flower shop on Manhattan’s East Side and turn it into a billion-dollar omni-channel retailer, and one of the world’s leading gourmet food and floral gift providers. It was Jim’s belief in the universal need for social connections and interaction that led to his founding of 1-800-FLOWERS.COM, Inc. and today as a highly successful entrepreneur, philanthropist, public speaker and published author, Jim’s passion remains the same – to help people create better more meaningful relationships.

Jim’s willingness to embrace new technologies that enhanced customer engagement, such as 800 phone numbers and e-commerce, often long before other retailers, has consistently kept 1-800-FLOWERS.COM, Inc. ahead of the curve and positioned it as a leading innovator in the marketplace. His strategy for growth has included an effective combination of birthing and acquiring new businesses and brands that resonate with customers for their gifting and celebratory occasions. The company’s offerings include such iconic brands as Harry & David®, PersonalizationMall.com®, Wolferman’s Bakery®; Cheryl’s Cookies® and The Popcorn Factory®, as well as Simply Chocolate®, Things Remembered®, 1-800-Baskets.com®, and SmartGift Inc. among others.

Jim is also deeply involved in philanthropy and is especially devoted to helping individuals with developmental disabilities.  This includes Jim’s continued work as Founder and Chairman of Smile Farms Inc., a 501c3 not-for-profit organization established in 2015. Smile Farms provides meaningful work opportunities for people with disabilities, allowing them to master new skills, experience teamwork, contribute to their community and, importantly, take home a paycheck. Today, Smile Farms has several campuses and serves hundreds of people and their families.

In addition to his roles as Founder and CEO of 1-800-FLOWERS.COM, Inc. and Chairman of Smile Farms, Jim also serves as Chairman of Worth Media Group, which celebrates organizations and leaders who are using their influence and success to have a positive impact on society.  Jim also serves on a variety of other private and not-for-profit boards and is Vice-Chairman, Lead Independent Director for International Game Technology PLC. 

Tom Hartnett, the President of 1-800-FLOWERS.COM, Inc.

Tom Hartnett was named President, 1-800-FLOWERS.COM, Inc. in April 2022. In this capacity, he provides leadership for the company’s portfolio of more than a dozen all-star brands, overseeing business performance and operations.

Tom joined the company in 1991, holding positions of increasing responsibility before his appointment as President, Consumer Floral in September 2013. In August 2020, he was named Group President, Consumer Floral and Gifts, 1-800-FLOWERS.COM, Inc., with expanded oversight across the floral, gifting, and personalization categories. Under Tom’s leadership, the 1-800-Flowers.com brand has experienced significant growth and continued to extend its market-leading position. With a keen focus on providing analysis-driven optimization, Tom has been instrumental in building the company’s digital marketing expertise. He has also championed cross-brand, cross-category product innovation to provide more gifting solutions for consumers, and has driven initiatives that further the organization’s commitment to customer service excellence. Tom has played a central role in the company’s continued growth strategy, including through the acquisitions of Shari’s Berries and PersonalizationMall.com – helping these brands achieve accelerated revenue growth and enhanced profit contributions to the company.

Prior to joining the company, Tom was a certified public accountant with Ernst & Young LLP for five years.

Tom has a bachelor’s degree and master’s degree from Long Island University.

William Shea, the Senior Vice President, Treasurer, and Chief Financial Officer of 1-800-FLOWERS.COM, Inc.

Bill Shea has served as the Company's Senior Vice President, Treasurer and Chief Financial Officer since September 2000. He joined the company in April 1996, as Vice President of Finance and Corporate Controller. Prior to this, Bill was a certified public accountant with Ernst & Young LLP for 16 years.

James Langrock joined 1-800-FLOWERS.COM, Inc. in April as Chief Administrative Officer, bringing a broad range of finance experience to the Company. Prior to joining the Company, Mr. Langrock held the position of Chief Financial Officer at several public and privately held companies, including Charcuterie Artisans, The Hain Celestial Group, and Monster Worldwide, Inc.

Michael Manley, the Senior Vice President, General Counsel, and Corporate Secretary of 1-800-FLOWERS.COM, Inc.

Michael Manley has been the Company's Senior Vice President, General Counsel and Corporate Secretary since July 2018. Michael previously was a partner at Venable, LLP, a top national law firm where he was also a member of the firm’s Corporate Group. Prior to Venable, Michael's other experience included serving as General Counsel and Chief Compliance Officer of CION Investment Management, LLC, a registered investment advisor; Managing Director, Co-General Counsel, Chief Compliance Officer and/or Secretary for various entities at Plainfield Asset Management LLC; and President and General Counsel of PartMiner, Inc., a leading provider of procurement and information services to the electronics industry. Michael earned his undergraduate degree at Yale University and his law degree at Fordham University School of Law.

Arnie Leap, the Chief Information Officer of 1-800-FLOWERS.COM, Inc.

As Chief Information Officer, 1-800-FLOWERS.COM, Inc., Arnie Leap oversees all aspects of Information Technology systems and strategy for the company including the technology roadmap, software development, cloud, business intelligence, data privacy, data governance and compliance, and information security. He is continually focused on identifying innovative ways to apply technology to enhance the customer experience, and keep the company at the forefront of where consumers are going next.

Under Arnie’s leadership, the company transformed its technology platform to create an intuitive e-commerce destination. Leveraging the company’s portfolio of more than a dozen brands, Arnie and his team established a single destination that enables shoppers to accommodate multiple shopping needs through one platform as part of one customer journey, significantly increasing the number of customers shopping across multiple 1-800-FLOWERS.COM, Inc. brands.

Before joining 1-800-FLOWERS.COM, Inc. in 2013, Arnie spent 16 years at Direct Insite Corp., a provider of on-demand cloud-based software, where he worked in various roles of increasing responsibility culminating in his position as Executive Vice President, CTO. Prior to his time with Direct Insite Corp., Arnie held several software development and management positions.

Arnie is an active member of Business Executives for National Security (BENS), a nonprofit organization through which he volunteers his experience and expertise to help national security agencies address challenges including risk assessment and cyber security. He earned a Bachelor of Science in Computer Science from New York Institute of Technology.

Steve Roberts, the Senior Vice President of Business Development for 1-800-FLOWERS.COM, Inc.

In his role as Senior Vice President, Business Development for 1-800-FLOWERS.COM, Inc., Steve is primarily responsible for structuring and negotiating direct investments and strategic partnerships, as well as mergers and acquisitions.

Steve joined the company in June 2020, bringing more than 25 years of private equity experience to his position. Before joining 1-800-FLOWERS.COM, Inc., Steve was with Clarim Holdings, LLC, a private investment holding company, where he served as Managing Director. Prior to Clarim, Steve was one of the founding partners of SR Capital Advisors, a private equity firm focused on media, telecommunications, and business services. He previously served as Managing Director and Co-Head of the New York office of TD Capital, the $1.9B private equity arm of TD Bank Financial Group. During Steve’s tenure, the New York office of TD Capital invested over $1.0B of private equity and mezzanine capital. Prior to TD Capital, Steve worked in mergers and acquisitions at TD Securities.

Past and present Board positions that Steve has held include Bresnan Communications, Precyse Solutions, Council Tree Communications, Orthonet, West Virginia Media Holdings, LLC, SmartGift LLC, Digital Media Services, LLC, and J5 Infrastructure Partners.

Steve holds an MBA with a concentration in Finance from Columbia Business School and a Bachelor of Arts in Economics from Vassar College, where he served on the Advisory Committee to the President.

Jason John, the Chief Marketing Officer of 1-800-FLOWERS.COM, Inc.

As Chief Marketing Officer, 1-800-FLOWERS.COM, Inc., Jason provides marketing leadership across the company’s portfolio of brands and is responsible for the planning, development, and execution of the organization’s go-to-market initiatives. This includes oversight across all marketing channels, including print, digital, video, social media, content, customer relationship marketing, and loyalty. In this capacity, he helps leverage the enormous enterprise value of the 1-800-FLOWERS.COM, Inc. family of brands, while also building upon their growth potential.

Jason has more than 20 years of direct-to-consumer leadership experience in database and digital marketing, having held various roles at both established and growth companies. Prior to joining 1-800-FLOWERS.COM, Inc. in April 2022, Jason held the role of Chief Marketing Officer at Publishers Clearing House, where he was responsible for developing a digital strategy roadmap to provide accelerated growth in its evolution as a media and entertainment company. Prior to that, Jason served as Vice President, Marketing at Gilt Groupe Inc. He has also held key marketing positions with Redcats USA, J. Crew, Inc., and Martha Stewart Living Omnimedia, Inc.

Jason holds an MBA with a concentration in Finance from Union College and a Bachelor of Science in Business Management from SUNY Geneseo.

Joseph Rowland, Group President of Gourmet Foods & Gift Baskets at 1-800-FLOWERS.COM, Inc.

As Group President, Gourmet Foods & Gift Baskets, 1-800-FLOWERS.COM, Inc., Joseph is responsible for leading the business strategy, advancing product innovation, and driving growth across the company’s Gourmet Foods and Gift Baskets segment, which includes more than half a dozen brands such as Harry & David®, Cheryl’s Cookies®, Vital Choice®, Wolferman’s Bakery®, and more. He also oversees the company’s wholesale and DesignPac businesses.

Joseph has extensive leadership experience in direct-to-consumer product businesses with a successful track record building and enhancing marketing capabilities as well as developing systems and processes to scale operations and support growth. Prior to joining 1-800-FLOWERS.COM, Inc. in July 2022, Joseph served as President, Puritan’s Pride at The Bountiful Company where he was responsible for driving revenue, enhancing the customer experience, building e-commerce strategy, and significantly refocusing the brand’s digital marketing strategies. He also spent more than a decade at Bed Bath & Beyond, holding roles of increasing responsibility culminating with his leading the launch and providing ongoing management oversight of the company’s e-commerce channel, including its fulfilment, contact center, and merchandising operations.

Joseph received a Bachelor of Science in accounting from the State University of New York at Plattsburgh.

 

As Brand President, 1-800-Flowers.com, Abhay is responsible for leading the business strategy & execution, advancing product innovation, and driving sustained growth for the 1-800-Flowers.com, Shari’s Berries, and FruitBouquests.com brands. Abhay has over 20+ years of leadership experience across the CPG industry in wholesale, direct-to-consumer and ecommerce brands, with a successful track record of business transformation, accelerating growth and developing talent.

Prior to joining 1-800-FLOWERS.COM, Inc. in August 2022, Abhay held multiple roles at The Bountiful Company, most recently as SVP & GM of The Natural Products Group, where he transformed the business strategy and organization, leading to accelerated revenue and profit growth for the business. Prior to this role at The Bountiful Company, Abhay was the SVP, Global Strategy and Insights, where he was responsible for the company’s planning process and operations plan, and the creation of the Insights & Analytics organization, bringing a consumer-first, data-driven mindset into the business and brands. Prior to The Bountiful Company, Abhay held Insights and Analytics roles at Procter & Gamble, Avon, and L’Oréal.

Abhay holds an MBA in Marketing and Finance from Fordham University and a B.S.E. in Chemical Engineering from The University of Michigan.

Jon Feldman

As President of BloomNet, Jon is responsible for overseeing all aspects of the leading international floral and gift industry service provider, operated by 1-800-FLOWERS.COM, Inc. BloomNet offers a broad range of products and services designed to help members grow their businesses profitably. Jon also oversees the 1-800-Flowers.com florist affiliate business, as well as Napco, a resource for wholesale floral gifts and seasonal décor.

Jon is an accomplished executive with over 20 years of experience in building and leading high-performance teams at the intersection of technology, commerce, logistics, and media. His career includes significant leadership roles at Uber Technologies, where he played a key role in the development and expansion of UberX and Uber Eats, and later served as Head of Global Operations Strategy & Planning for its Delivery business. He also founded and was CEO of Open Air Publishing, which was acquired by Sequoia-backed Inkling. Jon served as an EVP at CLEAR, leading the go-to-market team for its emerging B2B platform business, and as a management consultant for Booz & Co. Additionally, Jon directed operations, merchandising, and partnerships for GoBrands during a period of rapid growth for its Gopuff and BevMo! businesses, and held business development and growth roles at Viacom and IAC/InterActiveCorp for brands including MTV, Comedy Central, and CollegeHumor.

Jon holds an MBA from The Wharton School, University of Pennsylvania, and a Bachelor of Commerce degree from McGill University.